OpenAI launches Presence for production enterprise agents

OpenAI introduced Presence on July 22, 2026, as a deployed enterprise product for operating voice and chat agents across customer-service and internal workflows.

Presence entered limited general availability for eligible enterprise customers. The launch moves OpenAI beyond supplying models and agent-building tools by extending its role into directly deploying and maintaining production agents connected to company systems.

The shift matters because operating agents in production requires more than giving businesses access to underlying AI models or development tools. Presence positions OpenAI to support the agents that enterprises use in active workflows, including customer-facing service and internal operations.

The product launch and its limited availability are confirmed. The supplied information does not specify eligibility criteria, the number of participating customers, or when access may expand more broadly.